دراسة جديدة: نقص الكفاءات يؤثر بقوة على الاستثمار في التقنية
خاص - وكالة البيارق الإعلامية
تحديات جذب الكفاءات تعيد صياغة قرارات الاستثمار في التقنية
The IT Talent Gap Is Fueling Tech Investment Decisions, According to New Research
Quick take: Based on a global survey
of 1,000 senior IT leaders, Salesforce’s MuleSoft 2022 IT Leaders Pulse Report
provides insight into the people, process, and technology challenges facing
organizations in the modern digital era. In the report, 98% of IT leaders say
the ‘Great Resignation’ has created skills gaps in their department. In
response, more than a third (36%) of organizations plan to increase their use
of low- and no-code tools in the next 12 months.
SAN FRANCISCO AND DUBAI – September 30, 2022 –
IT talent acquisition challenges are now heavily influencing technology
investment decisions, according to new research released today from
Salesforce’s MuleSoft. The 2022 IT Leaders Pulse Report reveals that almost three
quarters (73%) of senior IT leaders agree that acquiring IT talent has never
been harder, and nearly all (98%) respondents say attracting IT talent
influences their organization’s technology investment choices.
The report also shows that today’s IT leaders are using
technology to create more people-centric experiences for their employees and
customers. The majority (86%) of senior IT leaders now say the experience an
organization provides its employees and customers is as important as its
products and services, and four out of five respondents agree that improved
customer-facing (86%) and employee (85%) technologies are critical for their
organization to compete.
“Shifting economic headwinds are making technology even more
fundamental to success across every part of the business, including sales,
service, marketing, commerce, and IT,” said Matt McLarty, Global Field CTO,
MuleSoft. “As IT leaders struggle to fill roles to support this additional
demand, the traditional playbook is in question. Today’s IT leaders must look
instead to broader, company-wide process improvements, through automation, that
foster innovation, enhance user experiences, and drive efficient growth.”
IT talent acquisition pressures are shaping technology
investment decisions
Almost nine out of ten (87%) senior IT leaders agree
investing in people is hugely important. As a result, the majority of
respondents plan to invest in improving IT employees’ wellbeing (82%) and
upskilling (78%), both of which are ahead of increasing IT headcount (68%),
over the next 12 months. The report shows:
- The
‘Great Resignation’ has created skills gaps across IT: Nearly all
(98%) of senior IT leaders say that the ‘Great Resignation’ has created
skills gaps in their organization’s IT function, primarily within IT and
solutions architecture (60%), and cloud and infrastructure management
(45%).
- Organizations
are embracing automation and self-serve initiatives: Many senior
IT leaders are turning to automation and self-serve initiatives to address
the growing skills gap. Across industries, 58% of organizations are
automating tasks and processes, and 53% are empowering non-technical
employees with automation tools to meet their own needs.
- IT
leaders are being measured on user experience: More than half are
now evaluated on employee productivity (52%), while many are also measured
on cost reduction and optimization (50%), customer experience (48%), and
employee experience (46%).
Process improvements foster innovation and
efficiency
While creating experiences is crucial, a people-centric IT
and business strategy needs efficient processes to succeed. More than half of
IT leaders (54%) think that working processes between IT and business teams
could be significantly improved. The report also showed:
- Existing
IT processes are a bottleneck: Nine out of ten (91%) senior IT
leaders say that existing IT processes are hindering productivity. Process
challenges are also reported to negatively impact innovation (91%),
technology adoption (92%), customer experience (92%), and employee
experience (93%).
- Process
improvements are high on the agenda: Almost half (46%) of senior
IT leaders say that making process improvements is a major priority for
their organization over the next 12 months.
- Fusion
teams for process efficiency: A majority of respondents are
looking to create fusion teams to improve processes and address process-oriented
challenges. More than two-thirds (69%) of organizations have created or
are in the process of rolling out fusion teams, and 22% plan to do so
within the next 12 months.
Automation and low- and no-code tools drive efficiency
and enhance user experiences
Empowerment and enablement through technology drives
business growth, and organizations are using best-of-breed
technologies to create new customer and employee experiences. While this
strategy can increase agility, four out of five (81%) senior IT leaders agree
that this approach means that their organization struggles with IT complexity.
What’s more:
- Integration
headaches remain: The majority of senior IT leaders believe data
or system integration projects take too long (66%) and are too expensive
(69%). At the same time, more than two-thirds (68%) recognize that a lack
of data or system integration creates a disconnected customer experience.
Consequently, nearly all (98%) senior IT leaders say that new investments
are influenced by a tool’s ability to integrate with existing technology.
- Companies
are embracing low- and no-code tools: Many senior IT leaders are
turning to low- and no-code tools to enable business users to build and
test new experiences. Almost all organizations (96%) currently use low-
and no-code tools and 36% plan to increase their use over the next 12
months.
- Automation
maturity is growing, but there is room for improvement: Many
organizations have implemented automation to enhance customer experiences
and product quality. Two-thirds of organizations (67%) have either mostly
or fully automated their IT operations, and many have introduced similar
levels of automation across other business functions — including customer
support (59%), finance (60%), marketing (58%), sales (56%), and HR
(55%). However, fully automated processes remain quite low
— with an average of 23% of organizations saying they’ve been able to
achieve this across business functions.
“The current
economic climate leaves IT leaders no choice – they have to do more with less.
The tools are there to empower more users to become digital builders, and help
their organizations grow while improving efficiency. By automating processes
where feasible, leaders can realize value faster and accelerate innovation,”
added McLarty.
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